I chatted with customer service today so they could walk me through canceling the Sports Pass package. After following the agent's directions I noticed my account went from "expired agreement" to "2 year agreement". I figured it would be taken care of immediately but now I have to wait 2 to 5 days to hopefully reverse the agreement? I now have the hassle of having to check on this now when all I wanted was to drop a service! Why is the burden on me? This should have been reversed immediately, especially since I got into this mess following a reps instructions.
