I have tried to resolve this issue but I have not been successful.
I originally had two set top boxes for my home along with the wireless router, I recieved my first return box along with a tracking number and then a second return box with a seperate tracking number.
The first set top box (with remote), video card and cable was returned to a local UPS store, I have the tracking number for that. It show date, time and weight for when the box left my possesion and was in the possesion of Verizon. SO WHY AM I BEING CHARGED FOR THIS IN THE AMOUNT OF OVER $500? The second return box containing the set top box and router was recieved even though it was mailed out AFTER the first.
So I called and spoke to Verizon on different occassions and each customer service rep was less helpfull than the first. Each rep said it would take 1-2 billing cycles for the credit to show. The credit never showed, I finally got a rep/supervisor that was helpful and tracked me tracking number, she was able to confirm the box was recieved but had not been proccessed. This is now 2 months later, she said the credit would take one more billing cycle, this now makes it 3 billing cycles and guess what? The charge is still there and I now have a collection letter for the equipment that has ALREADY been returned.
I don't know where to go from here, is there any one I can talk to, I can provide my account number, both tracking numbers.
PLEASE HELP, I am very dissappointed with Verizon.
