Where is my Verizon Tech?

Raymondlam8

Been calling to see where my tech is and said I would receive a call back at 950am. Never called me back. It's now 1020am Still no tech or call back. I have called 4x already seeing what can be done. I'm wasting my day here.

This is on top of Verizon not putting my apartment # in my account so I had to get it fixed and shipped me the equipment to set install which is not possible if you have fios gigabit service. the new rep tried to fix it and made a duplicate order so after a few hours on the phone realized it errored out both orders since you can't have 2 same services at one address Another rep had to fix it. All in all, over 5 hours wasted on the phone and 2 weeks of no tv or internet since I cancelled time Warner thinking It would be plug and play.

MrMatthew1

Hi Raymondlam8,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.