when viewing Netflix, the image is viewed as a compressed letter box. I need to reboot box to get it to display as a normal image.
how do i correct?
@bigmak wrote: its not the tv. if it was, then it would continue to letter box display after rebooting box.its an issue being generated by the box.
its not the tv. if it was, then it would continue to letter box display after rebooting box.
its an issue being generated by the box.
When you reboot the box it renegotiates its HDMI connection with the TV, that also includes format information. Why are you so against checking the settings on your TV to solve the problem? Can you hook the box up to another TV or try a different input on the TV? Did you check the other settings on the box I suggested? If you still believe its the box, contact support support and ask for a new one.
@bigmak wrote: when viewing Netflix, the image is viewed as a compressed letter box. I need to reboot box to get it to display as a normal image.how do i correct?
Try: menu>settings>system information>go to page two and press OK to reset the Netflix app. Might clear up the issue. If not, unplug power to the box for at least 3 minutes, plug it back in and see if that works.
There are many titles on Netflix that are in 21:9 aspect ratio versus 16:9 which is why there is letterboxing.
its not the content. when the box is rebooted, it displays normally.
@bigmak wrote: its not the content. when the box is rebooted, it displays normally.
Did you try resetting the App like I suggested above?
yes. still having issues with fios channels. hasn't happen with netflix yet. as you can see image is compressed into a letter box.
