I just upgraded to Quantum TV in November and had a very satisfying conversation with Tim. He said that since I was upgrading 4 boxes and my modum it would be easier if he sent the Technicians out to do it for me. He never did mention that I would be paying $99 for the convenience. This and several other lies he told me prompted me to call and complain to someone at Verizon. I told her I understood that there was a charge but I was not informed (yes, there was something in the email that I didn't pay much attention to). Don't they record these conversations? Anyway, the lovely lady from customer service said she would check with her supervisor and call me back within a few hours. This was December 15th or so. Gee she hasn't called back yet and the link on the bill pay pager "Dispute a Bill" doesn't work.
Yes, I paid the bill in full but I am not happy AT ALL! What the heck kind of customer service is that??
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