we have been Verizon fios since 2003. One of the first with the fios internet. The last two renewals have been a nightmare and now I am in service hell. I am finished with them.
as I sit here it is 1:47 for a 11-2 service call were the tech will call I advance. Well, if he or she gets here I have to leave around 3pm.
last year we were up for renewals, and my wife and did the call together to ensure we weren't both going mad. The women was great promised us an upgrade to quantum with a $5 increase per month more than we were paying at the time. Boxes and modern arrived - then the bill arrived!! It was $100 more and we were being charged full price. Call back three or four times, whatever she promised us didn't exist, they couldn't do anything for us no we basically would end up paying more for the same package we had at the time. Finally on a fifth call late at night I got someone who put us on a month to month for a year - same package no increase, well that expired so we gave up and did custom tv package. Now, for over month I have had pixlation in ESPN, espn2, and nfl network where they are totally unwatchable plus it happens randomly on other channels.
so here I sit, now 1:52 and no sign of a tech as promised. Verzion treats its customers like garbage, and I guess it is our own fault. They have enough us paying for services without getting the quality and not complining.
at least I had good picture and video. But now I don't even have that. Getting someone to come and help you is almost impossible.
We do have an option and I will excercise it. But I also want to let others know how bad my experience has been.
