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Bill Credit

Hello,

I cancelled my Verizon Fios service at my previous address in mid October 2014. I continue to receive e-mails about a $15 credit but have not received this payment. I also am not able to login to my old account since i have discontinued service which makes it EXTREMELY difficult to even talk to anyone about this issue. I have continually called Verizon and have been put on hold for 30 mins + and in some situations have been hung up on. Verizon NEEDS a way for their customers who have recently discontinued service to easily speak with representatives.

I was also told i would receive a "Final Bill" at my new address which is the ONLY reason I gave this address to Verizon. I have yet to receive this bill or even a statement showing my credit.

Please contact me as soon as possible!!

Thank you,

Kristie

Comments

sszoel

I live in Oklahoma City, OK and contracted in TX for 7 months from Feb-July 2014. I cancelled my service and paid my final bill in September 2014, then moved back to Oklahoma. I still get a bill every month that tells me I have a balance forward of $57.43. What do I need to do to get this refunded back to me? Nothing online works....can't call, I appear to be in a loop! Even this forum seems to a bit of a scam!

ElizabethS

Hello kle5071

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

ElizabethS

Hi sszoel

We will have someone reach out to you as well.

kle5071

When should i expect someone to reach out to me about this issue? I am only available via the phone number on my account after 530pm. E-mail would be my preferable method of contact.

Thank you,

Kristie

ElizabethS

It can take two business days.

cmcarson

Could you please have someone contact me about this as well?

I have money in my account from when I cancelled and would like that refunded.

Thanks!

[Deleted User]

Hi cmcarson,

Have you contacted Verizon support about your account balance? Your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers. For billing issues, please contact Verizon support during normal business hours.

JerseyJeff

I am in the exact same situation. We canceled our service and moved out of NJ the end of October 2014. Since then, I have had a credit of 32.16 on my account. The Live Chat person was totally useless and I don't have the time to call and listen to how important my phone call is to Verizon while I sit on hold for who knows how long. When will Verizon mail me a check for what they owe me?

ElizabethS

Only Verizon can tell you, and for that you need to call.

sszoel

I finally was able to reach someone by phone on Jan 6, 2015, and she said that she would issue the credit back to me by check. However as of today I have not received the check, but did receive even yet another bill. BTW, I now live in Oklahoma City, OK. You have my correct address but you have the city on my bill as OAKLAHOMA CITY, OH . I explained this to the rep on Jan 6, and she changed it, but that is not reflected in the bill I got today. Please help!!

[Deleted User]

Hi sszoel,

We have let the team know you still need assistance.

BDel03

Hello,

I cancelled my service and initially was told that my bill credit of $170.80 would be credited back to my credit card that's on auto pay. It has since been 2 months and the people at 1-800-verizon have all said they'll look into it, but nothing has happened. This is beyond frusterating. Verizon can see that I no longer have their service, yet they are keeping my money. Please contact me directly and let me know how I can get my credit.

Thank you,

Ben

ElizabethS

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

Brobdingnagian1

I cancelled my service in Jun 2015 with a credit on my bill of $38. I have called Verizon three times now, each time I call they say they are sending me a check and then at the end of the month I get a bill saying I have a credit of $38. There doesn't seem to be anything I can do to get my money. It's getting very agrivating.

[Deleted User]

Hi Brobdingnagian,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

JD12342

Moderator:

Please contact me as soon as possible to discuss a bill credit that has not been processed on my account. I have been unable to reach the specialist below that guaranteed the credit on July 7, 2015. The full text of the email is copied below.

ElizabethS

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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