Tricks and lies.

Naderk

My movie package discount ended and I called Veriozn to remove it. This is how my ervices looked like:

The call went to India and some guy I could hardly understand said - I will set you up with a special package and you will also get a $400.00 Visa card. I asked him if he is sure of it and he assured me that was the case. He put me tru a recording and supposedly I got a new deal with $400.00 Visa card coming soon.

I called Veriozn back to double check this deal - because based on what I could read - the $400.00 Visa card is for new accounts only. I was right and the Indian Customer service guy had LIED.

I asked to cancel this whole thing I went through with the Inidan call center and be put back to what I already have ( 10 months remaining).

They did that but the new contract remined in place:

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They lied and sold me a contract which did not have all they said - (e.g. $400.00 Visa Card ) and when I complained and wanted everything to be put back the way it was - They tell me It can not be becuase I fell for the lie and now have a new contract.

This is unacceptable - I had no plans of switching to another provider but I will now.

[Deleted User]

Hi Naderk,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.