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hop in connection to game server from Tampa area in FL

See my trace below from PingPlotter. It shows a bad connection at hop 6 to teliasonera. I talked to a few friends that have helped me along this far, but they don't know how to resolve a bad hop. This has been happening for almost a week now to a server in Chicago. Destination ip is 50.31.112.213. Anyone have any clues on how to begin to fix the hop so that I can maintain a better ping on this game server? Thanks in advance for your help.

Target Name: chi.lowpinggameservers.com
IP: 50.31.112.213
Date/Time: 8/1/2015 5:47:59 PM to 8/1/2015 5:52:58 PM

Hop Sent Err PL% Min Max Avg Host Name / [IP]
1 120 57 47.5 1 7 1 Wireless_Broadband_Router.home [192.168.1.1]
2 120 57 47.5 4 76 12 L100.TAMPFL-VFTTP-40.verizon-gni.net [96.252.135.1]
3 120 58 48.3 8 38 16 G0-5-3-5.TAMPFL-LCR-22.verizon-gni.net [130.81.60.146]
4 119 119 100.0 0 0 0 [-]
5 120 57 47.5 14 33 19 0.ae12.GW1.MIA19.ALTER.NET [140.222.225.79]
6 120 57 47.5 146 165 155 teliasonera-gw.customer.alter.net [152.179.236.22]
7 120 57 47.5 155 188 165 atl-bb1-link.telia.net [62.115.141.157]
8 120 57 47.5 173 197 183 chi-b21-link.telia.net [62.115.143.60]
9 120 58 48.3 180 207 192 giglinx-ic-310968-chi-b21.c.telia.net [62.115.51.194]
10 120 56 46.7 180 364 197 te8-7.dist02.chi18.steadfast.net [208.100.32.59]
11 120 57 47.5 180 227 193 chi.lowpinggameservers.com [50.31.112.213]

Comments

drjones86

Click here to see a graph of last 3 hours.

seitzbg

Can you download this tool:

http://winmtr.net/

And let that run for awhile, and take a screenshot of it so it shows up nicely and easy to read?

Example:

drjones86

Sure I downloaded it and I will run it for a bit. It seems to be very similar information to what I posted that it's gathering.

drjones86

Inigo31

There is nothing to fix. That particular router(or hop) is just not returning the ping reply. It is a security feature that is sometimes utilized.

purisb

That hop drops no matter where you try to ping. I've tried Google, Verizon's Servers, and several different game servers.

smith6612

@Inigo31 wrote:
There is nothing to fix. That particular router(or hop) is just not returning the ping reply. It is a security feature that is sometimes utilized.

There is something that has to be fixed - that is the interconnection between Verizon and Telia. It's nothing users/customers can really fix though. There is no reason, even with ICMP de-prioritization, that a route should be showing >100ms pings within the United States throughout a trace.

click4dylan

this is terrible. i can't even stay in the game server long enough to even do anything. it's dropping connection constantly and my ping spikes between 50-1000 and higher, and dropping packets nonstop.

drjones86

Are you aware of how to fix it? I'm about to write TeliaSonera an email to complain, but another person that i play with is having the same issues on the same router. He said that if it was more than 3 hops away, Verizon basically said it's not their problem.

Dantev

Yeah this is getting stupid. Ive had the same problem for the past few weeks and verizon says they cant do anything, even though people with different providers arent having this problem.

Tracing route to hcteams.com [72.20.56.226]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms FIOS_Quantum_Gateway.fios-router.home [192.168.1
.1]
2 6 ms 5 ms 4 ms L100.TAMPFL-VFTTP-146.verizon-gni.net [173.65.12
.1]
3 12 ms 11 ms 10 ms G0-9-3-3.TAMPFL-LCR-22.verizon-gni.net [130.81.1
40.84]
4 * * * Request timed out.
5 16 ms 15 ms 15 ms 0.ae10.GW1.MIA19.ALTER.NET [140.222.231.83]
6 261 ms 258 ms 260 ms teliasonera-gw.customer.alter.net [152.179.236.2
2]
7 290 ms 297 ms 300 ms ash-bb3-link.telia.net [62.115.141.74]
8 300 ms 297 ms 301 ms nyk-bb1-link.telia.net [62.115.138.24]
9 298 ms 299 ms 298 ms nyk-b5-link.telia.net [213.155.130.247]
10 295 ms 294 ms 294 ms pni-as1299-nyc1.staminus.net [69.197.1.78]
11 * * * Request timed out.
12 319 ms 314 ms 315 ms . [72.20.56.226]

Trace complete.

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