I have contacted Verizon multiple times about moving my service to a new address. The new home, is a newly built townhouse, all the other townhouses up and down the street built at the same time have Verizon. When I speak to Verizon the initial response is that they see no issue in having it connected in my area, but I need to speak engineering. Unfortunately when I get put through to engineering, they either don't answer and eventually I get cut off (after about 45 mins of waiting), or someone answers, they put me on hold multiple times and then cut me of, or take my number and never call back. I have gone through this over 15 times now and it's getting very frustrating. I like the service but it feels like Verizon does not value me as a customer. What can be done to resolve this?
