Customer service and billing complaint

thegr8mo

I signed up for Verizon internet 50/50 and HD select bundle back on July 2014 49.99 for 2 years. After the first 2 years, around July 2016 I called and asked if I can get the same deal again, The customer service rep on the phone promise me the same deal for another two years, and send me the online order to my email. When I check the online order it said $55 discount for 24 mo ending July 2017 even the new contract was in July 2016. unfortunately, I didn’t notice this, because I saw the discount for 2 years and when I checked the bill estimate it was month 1 to month 24 the same price, when I received my July 2017 bill the price went up $55. When I called the keep saying the in you order the discount will ending July 2017, and ignoring the part about the same order saying 24-month credit.

I told them if they could retrieve the original call when I was promised the 24 discount or the bill estimator where I saw month one to month 24 the same price but no help. I called today to cancel and I will get another provider, but they say will charge another 120 early termination fee. I will cancel anyway.

I really want to escalate this issue, where is the best place to complain FCC or BBB

[Deleted User]

Hi thegr8mo,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.