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IPCs losing connection to media server

Hi there. I have two media servers (the TVs they're connected to work flawlessly) and five IPCs (these don't work as well). On three of the IPCs, I lose connectivity to the media server fairly regularly. On one IPC especially, if I don't use it for a while when I turn the TV on I'm usually met with either a frozen image or a message indicating that the "troubleshoot wizard" has run and that I should hit the OK button to return to normal viewing. These aren't horrible issues because the TVs do work but it's a pain. I've replaced one of the IPCs already, to no avail. And they're NOT all connected the same VMS. Is there any way to deal with this other than a full reset on the router and then doing a cold INIT for these various IPCs/VMSs? Any help would be appreciated.

Comments

CRobGauth

It could be a network issue.

Have you tried going into support and checking the moca rates between boxes?

pjvent7777

I'll give that a shot. How exactly do I do that?

CRobGauth

Hit button D on remote.

Go to connected devices

Hit OK

Select one of your STBs.

Hit Ok.

Select advanced diagnostics

Use the down arrow to go to page 2.

In the matrix is a list of speeds between devices.

For Quantum hardware, 600+ is ideal.

If you have much less than that, you have cabling issues.
Could be splitter or cabling.

pjvent7777

I tested and they’re all 600+. Did a cold INIT to VMS and reset IPCs and still having frozen images. Time to take router back to factory settings? Would love to avoid that if possible but let me know.

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