Hello. After receiving mail nearly every day for months to sign up for FIOS Triple Play at an intro rate of either $74.99 or $79.99/month, I finally did, by telephone. I was told not to be alarmed by the first bill, that it would soon revert to the Triple Play rate, and would be backdated.
--I checked a week after the June 10 install date, and was told that the install order hadn't closed, and I would have to wait a until it did before adjustment could be made.
--I checked back 2 weeks after the install date. Was told there was a technical issue and that it was being referred to IT.
--I waited, and checked again 5 weeks after the install date. Radio silence.
--Week 6, I went into the local Verizon store yesterday, and the representative there looked into my account, apologized, and said there was "nothing I could do for you from here."
It's been nearly six weeks since the original June 10 install date, and no one appears able to successfully bundle my services as I was offered nearly evey day via Verizon direct mail. Right now I only have an apology and a bill that's @ $149.97/month before taxes etc. What's worse is that I seem to no longer have any more recourse from anyone at VZ.
