In March Verizon sent us a modem to replace the current modem. They charged me $99 for the new modem on the next bill. We sent back the old modem and I have a tracking number {edited for privacy} and I also made a screenshot with delivery confirmation, so I know that it was received by Verizon on April 8th and even the name of the person who signed for it {edited for privacy}
I never got these $99 back. I contacted Verizon 5 times, by chat and by phone. I recorded my communications and the names of the people who I talked to. For example, last time I spend approximately an hour on the phone with a woman who gave her name as Schaunita. It was on June 5th. Every time they ask all over for all the information, and I do provide all the information, I spend tons of time on the phone or in the chat, they verify everything, claim that they check the storage that it was delivered, etc. They claim that they pre-approve the return with the manager and nothing to worry about and I will see my refund on the next bill. 5 times! We even wrote an email to a manager. And he promised to look into that. ha!
Guess what. I received yet another bill and the refund is STILL not there.
Question: who should I call or what to do (please do not offer to bomb the place), so that they finally return me my money? I am out of ideas. Is opening a case with Better Business Bureau helps? or not? Anybody had success with their returns? Anybody help.
