Refund Check Received on 12-23; Negative Account Reported to Credit bureau on 1-10?

krk4201

I have never experience such a gross overall level on incompetence as i have with Verizon, in all facets on dealing with this company.

On 8-01 I called to cancel my account effective 8-15 as FIOS had still not signed an agreement to carry the SEC network. I returned home that evening to find my account was already canceled. After number phone calls throughout the weekend I was finally able to get my services restored. On 8-15 my account was cancled for good and my equipment was returned within the week.

This is where my troubles really began. First in October i received a bill for the second account stating that my CableCard was not returned and i was being charged 100 dollars for the "missing" card. After many calls and hours spent on the phone i was able to file a dispute and according to my November bill on 10-29 the charge was adjusted off leaving me with a balance of -6.12. On 12-23 i received a voicemail regarding my missing equipment. After Christmas i called the number back and was given some prompts in which i choose the response relating to having already returned my equipment. A few days later i received a refund check in the mail for 6.12 dated 12-23. Earlier this week i received a final bill with a balance of $0.00.

THis morning i received a credit alert that Verizon had put a collection note on my credit report for 198.00 dollars realted to this account with a consumer statement of "Dispute of account information" . First I do not in any way owe this company a dime. Second the only mode of contact regarding this issue i have had with verizon was responding to a touch tone prompt on my phone, that did not indicate i was in any fashion disputing or acknowlding that i owed verizon anything. This is extremely shardy adding a remark on my account on my behalf as this was never conveyed in the process as the phone implied that i would be transfered to someone rather than any response on my account.

I have already filed a complaint with both the CA attorney generals office and the Consumer Financial Protection Bureau. Does anyone else have any idea of how i can get this resolved?

[Deleted User]

Hi krk4201,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.