I spent twice (1 hours each) time to sort my bills related to home monitoring equipments. Both times, rep said that bill is confusing, 1st one said I should be getting about $350.00 credit and will call back within 3-5 biz days (did not get a call within-3-5 months). Due to this my account was suspended twice, charged late fee and reactivation fee though I was paying monthly charges except the credit amount. Called 7/14 and spoke to Jay. He said I sud be getting about $400.00 credit and admitted the bill is confusing, and he will call 3-5 biz days (did not get a call yet). I AM FURIOUS. I DID EXPECT it from VERIZON, the nation's largest (?) and BEST(?) service provider.
I try to email them. there are no email. Everytime I call, the conversation goes to deaf ears. I was even refused to be provided with just home montiring billing for explanation puprpose. Is there an email address I can ask to resolve this. I am almost ready to take the verizon to small claim court because of this. If i had the option of returning the equpment and cancel ther service, I would have. HOME MONITORING is a lousy service, many times the gatewy goes offline, camera doesn't record. It is a MESS. Can someone please give an email address to file my grievance. Thank you.
