OVERCHG. SINCE A PROMO IN OCT. 2013. NOW HUNDREDS OF DOLLARS FROM MY CHECKING ACCT. CAUSING ISF FEES, CALLS ON MY ACCOUNTS FROM OTHER SERVICES. NO MONEY.
MONTHS OF CALLS, EMAILS, CHATS.....ONE CALL ALONE = 3 HR. 20 MIN.!! GOOD THAT I HAVE ULTD. CELL USAGE.
I'VE SPOKEN TO EVERY DEPT: CUST.SER., TECH., FINANCE, ENGINEERING, BILLING.......MUST = HUNDRED HOURS NOW.. IT STARTED WHEN I REQUESTED TO NO LONGER HAVE VERIZON LAND LINE, TO CUT MY EXPENSES. I WAS PRESENTED WITH A PROMO TO KEEP ME AS AN INTERNET USER, NO INSTALL. CHARGES, NOTHING IN WRITING/EMAIL AS VERIZON SUSSPENDED MY ACCT. DISCONNECTED MY LAND LINE, ONE WK. BEFORE AGREED INSTALL. COPPER LINE COULD NOT BE RESTORED, FIBER OPTIC NOW WHEN INSTALL TAKES PLACE IN A WK.
ON & ON IT GOES. FINALLY THEY INSULTED ME W/A $205. CREDIT, DIDN'T WANT TO MAIL ME A CK OR CREDIT TO MY CHECKING ACCT. IT'S ALL ABOUT MARKETING. I'M IN MY 70'S, ON SOC. SEC. AND HAVE NUMEROUS MEDICAL ISSUES, DID NOT NEED THIS STRESS. MY NEXT STEP WILL BE............................
