I was completing my order through the "Moving" link within my online account. I talked to a representative on the phone as well as talking with a representative through an online chat session for a period of two and a half hours because of the difficulty in using Verizon's website. The only difference between what both the representatives acknowledged what I was seeing online and offered me was a decrease in $5 a months off my bill.
After the fact, Verizon closed my account, created a new account for the services (I was moving), charged me a $130 termination fee, and deleted all my MyRewards points. Verizon's records show that I somehow placed a "new" order when I was completing the order through the "Moving" link within my own online account and talking to two Verizon reps.
Luckily a wonderful Verizon representative refunded the early termination fee. And she also said teh 400$ Verizon card will be sent.
However, what is being shown in the Verizon records is incorrect. As stated above, the offer I bought was not for a new account. It was being offered through the "Moving" link within my own online account. I don’t understand how Verizon's records show that I placed a "new" order when I was completing the order through the "Moving" link within my own online account AND talking with two Verizon representatives for a period of two and a half hours because of the difficulty in using Verizon's website? The representatives saw what I was looking at when I approved their access to view what I was doing within my account.
May I please request that these issues be elevated to a higher level of management as Verizon has made multiple mistakes with my account and I hope to have Verizon resolve all of the mistakes as soon as possible?
Payment on the incorrect account number is due today and I do not want to pay the incorrect account for the services that should be under my actual account number. AND I received a paper bill for these services and Triple Play Bundle Price is not what was ordered or agreed upon with the said transaction above. The online order was for $74.00 a month and not $79.99 a month.
With the mistakes that Verizon has made, I ask again for my original account to be restored with the updated services along with MyRewards. And for the price of the package to be corrected.
May I also ask again for a copy of both converstations I referenced above??
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