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Verizon welches on a triple play deal

So, i sign up for a triple play bundle and as part of the deal I am assured that the $99 technician fee will be credited back in two payments on successive months. Of course it didn't happen and everyone up to the supervisory level says there are no records of it and they refuse to reimburse. After a heated exchange they agree to credit half. Beware

Comments

jonjones1

You won’t want to hear this but normally you must sign up online and not use a phone or chat intervention to get that waived.

if you did indeed speak on the phone or chat or even in person that instillation fee is going to be charged.

remember sales people will say anything or do anything to get a sale.

many complaints at this forum and others on the net. Just google it.

not_happy101

I was aware of that. While signing up online I hit a snag. I called and a woman assisted me to complete the sign-up online and assured me many times it would be considered an online sale. She specifically and without a doubt said the fee would be reimbursed. Verizon is a bad faith dealer

jonjones1

@not_happy101 wrote:
I was aware of that. While signing up online I hit a snag. I called and a woman assisted me to complete the sign-up online and assured me many times it would be considered an online sale. She specifically and without a doubt said the fee would be reimbursed. Verizon is a bad faith dealer

Again IF YOU SPEAK TO ANYONE on the phone or in a chat session. That install fee will not be waived. Google the scam that others have fallen for.

Website is designed for snags, sales will tell you anything to get the sale, however you have a 30 day total customer satisfaction guarantee to just back out. If past 30 days. Bingo you are caught and must pay early termination fees for leaving. But that would be cheaper than paying $200 a month or $2400 a year times 2 years at $4800.00

so save the money and go to a better service.

not_happy101

anyone fro m Verizon care to weigh in on this? You are being accused of outright lying and bad faith dealing. Is this business as usual?

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