Horrible TV quality

SilverScott

Can I just say that the TV service has been abysmal, and I'm sick of calling to try to get a fix. We're an inch away from cancelling. During the day, we sporadically and frequently get pixelation so severe that TV is literally unwatchable. It happens mostly during the day, while nighttime is fine, which leads me to believe that it's not just a matter of our STB. I've called several times and I'm told to simply reboot the STB, but that doesn't fix the problem. In fact, I've replaced the STB and still no better. I can't think of any other cause than the connection -- a capacity problem on your end or something. We're really fed up with such unreliable service for the amount of money we're paying. Is it just us or do other customers have this problem?

[Deleted User]

Hi SilverScott,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

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