I had a FioS account for close to a year and I was very happy with the service, but unfortunately I had to close because Fios was not offered in the place I was moving to.
I just got a copy of my credit report and it says that I owe $111 to Verizon and it was sent to a collections agency in December 2014. I never received a final bill from Verizon and have never heard from any collections agency. I was signed up for online bill pay and the account was closed, so I certainly could not have received any emails through the online account. I have had several calls after my account was closed regarding my final bill but got nowhere with any of them. Everyone seemed to tell me that there was 0 balance on the account and that if I owed anything it would appear on my final bill and it will be sent to my new address (which I gave all the representatives and all of them seem to be noting it down)
I am trying to apply for a home loan, so I need to clear this up as soon as possible. I see that other people have posted to the forum with similar problems.
It would be really great if someone can help me regarding this.
