My family and I depart to our next duty station overseas and I call Verizon to have my home internet cut off when we depart on the 15th of August. I learn at that time that Verizon bills per month and that since my next billing cycle started 8/1 I will be billed an entire month of service even though I leave our residence on the 15th. To make matters a bit worse, my "discount" happened to expire last month so I get the wonderful new cost of $84.99 vs. the $39.99 I have paid for the past year plus. No email warrning about that increase by the way - thanks again. And last but not least, Verizon - knowing I was alread in a new billing cycle that I would be charged full amount for offered to cut the service whenever I wanted. How nice of them, charge me a full month period but be flexible enough to cut the service at anytime the customer wishes. I hope we have another service provider option when I return as this will most likely prevent me from spending another dime with Verizon.
The company seems to be able pro-rate the cell bill and service why have you not learned how to do it for home service. Terrible customer service, terrible.
