In Oct 2014 I only signed a contract with Verizon FIOS for two more years because I was told that my bill would remain about the same that I paid the first two years.
When I noticed my bill, Verizon was overcharging me. I called and explained this to Verizon and was told there was not anything they could do at the time for me to call back (late Sept or early Oct 2015) and see about getting a $15 credit for each month for the remaining 12 months to make the $ amount about right.
Well, today was that day that I called Verizon FIOS back. I have been on the phone for 1 hour and 20 minutes so far, and Verizon FIOS customer service is telling me they cannot do anything.
What?? Was I only told that lie to get me to sign up for two more years?
I also am interested to know if others were told one price to sign a contract and the bill reflected a higher amount?
I would really appreciate if somebody at Verizon can help me get this issue resolved.
I want to add that I spoke to two different customer service agents, and each time I asked to speak to a supervisor, I was refused each time. I was hung up on by the second agent. That was very disappointing since I was on the phone for 1.5 hours trying to resolve the issue. I frankly accomplished nothing!
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