I have been a long time Verizon customer and recently moved. As part of the move, I was in temporary housing for 6 months so had to close one account (old home), open a new account, close that account and then open a new one for my new home. During this process, I returned all of my equipment from my temporary residence in the SAME box provided by Verizon (a modem, 2 set top boxes and a cable card) and verizon claims they did not receive the cable card. Impossible! This all happened in August 2013. The first notice I received of this alleged issue was a bill in May 2014 saying I owed a balance on the account. After multiple calls, I discovered they alleged issue with the missing cable card and the rep said they would research it. Now, I just received a collection notice! I called again and after multiple transfers and an hour on the phone, The rep created a Trouble ticket and indicated they would call me back within 2 days. 2 Days has passed and no call. Does anyone have any suggestions on how to resolve this? It is not about the $114 at this point but I am angry that verizon would treat a long time customer who has spent over 10k the last 10 years with them this way.
