To whom it may concern:
I am emailing you concerning a problem, which I having been facing with Fios for the past few months. I keep getting calls from Verizon telling me I have to pay the bill on my account but I haven’t used Fios for a while. I have been calling Verizon asking them to fix this issue, and I have spent days trying to find an agent that will actually fix my problem. The agents have left several notes on my account every time I call and said they would take care of it but this is obviously not working since I keep getting constant reminders via email and phone several times every day for a bill I do not need to pay since I am not using your service. It is very annoying and distracting because I keep getting these calls during work. Here is a brief summary of how I cancelled my service:
We wanted to move to a new place but it turned out we couldn't until another week, so I called Verizon Fios on the same day and cancelled that moving order because I was not moving that day. They said not to worry and that Verizon would take care of it. Our services got cancelled after a couple of days, and I called many times to reconnect my service and spoke to various agents. They said that there was a problem with my connection and they could not reconnect my service. They even asked me to apply for a new connection. I had no Internet or phone connections for weeks and spent hours on the phone with Fios. No one even appeared at my house to fix my issue. Finally I had no other choice but to get another phone connection with another party and returned the Verizon equipment because it was sitting in my house without a purpose.
Verizon Fios was unable to resolve my problem and so I contacted another party for a new connection. Verizon had accidentally disconnected my services the first week of March and I haven’t had connection with them since, but to this day I’m getting constantly reminded to pay the bill on my account which I do not have to pay. The past few times I’ve called, the agents have been saying that my account is under investigation. I have no idea how long this investigation is going to take but it has been four months and I still haven’t gotten any updates. Please take my situation into consideration and help me get this cleared.
Yours Sincerely,
{edited for privacy}
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