I am just trying to see how many people are out there like me.
Verizon recently installed my FIOS, which I thought was going to be free, however it cost me $54.99, because they had to do something apparently during installation that I was unaware of and was not told I would be charged for. I found it on my bill called up customer service, even talked to a supervisor, who admitted to me that Verizon was in the wrong, but would not do anything for me.
Have you had this experience????