Does Verizon have a consumer advocate office/program?

MichaelG412

I have had a terrible experience trying to become an customer of verizon. I am invested 6+ hours and have talked to various superviors and agents both on the phone and through chat. I have been called a liar, i have been refused a supervisor esclation by two agents, i have been hung up on while being put on hold after 40 minutes, I have been promised call backs from supervisors with no call backs. I have meticulous records of who i have spoken to, screen shots proving my accoount was changed, call records, chat transcripts, and support cases. I have had enough. I just need to know if there is a office/department/person who truley cares, who has the authority to take action, who can make the time to fix the wrongs to my account and order AND then take ownership of exploring and reporting back all the "whys", retraining that will be done, and who was fired.

MrMatthew1

Hi MichaelG412,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.