Wrong Account Number on Website

KAG527

I recently moved. I had DHL through Verizon at my old apartment, I know have FIOS for the Internet at my new apartment. I received an e-mail indicating that my bill was ready. I can't pay my bill online because the webiste has the wrong account number,and indicates my billing information is not available. The website still has my old account number listed from when I had DHL. I spent 2 hours on the phone with Verizon at the beginning of the week. They supposedly loggined in a ticket with Tech Support. I was assured someone was going to contact me, they never did (I'm not surprised, very disappointed with customer service). Does anyone know how I can get this problem fixed? Thanks!

MrMatthew1

Hi KAG527,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.