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Visa Prepaid $400 Gift Card

Verizon,

Before I invest a whole lot of time in making sure that I get this gift card - I would simply ask that as a customer you put my needs first and make sure that I receive this gift card before I go on a trip September 1st.

My order # is

{edited for privacy}

I have been told numerous times that the gift card has already been mailed out -- Today I have verified that not only had I been lied to (which I have on recording) -- but that you don't even admit to the fact that you blatantly lied to me as a consumer -- but you try to then tell me that you already sent an offer for an tablet... of which I never expressed any interest in, in the first place -- and according to my "welcome" email, that was in ADDITION to the gift card.

Please make sure that I receive this by September 1st. This is a simple request that would save you a whole lot of time and paperwork. I was told today that I would not receive it by then and that it was "being processed" on August 20th ... Let's just make sure that that happens -- as two lies would not be a good idea. I've been a great customer of yours -- and have always paid my bills... The entire reason I signed up with you again for another 2 years of service was because of this "promotional" offer.

Thanks for your time and would appreciate some timely feedback on this post.

Depending on the timeliness my next steps would be social media and BBB attempts to request the same things I'm requesting right now... This would just be much simpler.

Comments

HokieDave

Wait ... WHAT? I thought the $400 gift card is only for new subscribers, not people renewing their subscription.

My contract just ran out and I switched. If Verizon had offered me $400 to stay, that would have definitely gotten my attention.

jtebeau

It's a new house

[Deleted User]

Hi jtebeau,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Verizon_Support

jtebeau, due to multiple failed attempts to reach you we will be closing this private support case.

If you need further assistance with Verizon service feel free to send us another post.

Thank you,

^Matthew

DianaWithAnA

Verizon is trying to back out on sending my gift card as well. They claim that my bundle package negates the gift card. That was never mentioned in the sales talk to get me to transfer my service. It's all a scam.

[Deleted User]

Hi DianaWithAnA,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

kevinA2

took them 90 days to mail the card to me. Then I had to call to get the code to activate the card.

demi8503

Anyone know whom I speak to about my gift card offer?

ElizabethS

You can check the status here: http://teleproducts.verizon.com/promo/ , or call the billing department

cyndib1

I'm having same exact issue. Switched to Verizon in August and planned on this gift card for Christmas shopping. Called last week to tell me it was 'bumped' off my account in error and resubmitted. I now have to wait an additional 30-45 days and hope i get it then. Totally unacceptable customer service and I can't find anywhere to address my complaint.

ElizabethS

Hello cyndib

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

AlaineRae

I would love to know. A representative came to my building offering the $400 gift card and a tablet. He said I would receive it in 90 days. It's been 120 days. I called Verizon and the rep said that it was not part of my contract and I am not eligible.
I feel so stupid for not getting it in writing. It was advertised on TV and I wish I had kept the flyer.
I expected more from Verizon!

ngandinh

I have the same issue. I still have a saved pdf copy between me and one of the verizon representation, Kelly, who was the one who built the bundle for me. Even this is not my fault when signing the contract, they don't give me the 400$ visa card. I want to cancel, they will take the early termination fee. I asked them let me send the pdf file of the conversation. They refused it. They said they would not accept the chat section. So why they let the customer save the chat section, then they refuse to accept it as a prove. They told me they don't know who Kelly is. I might switch to Comcast soon...

[Deleted User]

Hi ngandinh,

Sorry you are having difficulty with the gift card. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

booah

So did anyone here ever receive the gift card? What came from the "private forum" exchanges with Verizon?

Cramey80

My guess is at some point, maybe.

jrtay08

Cramey80, I did get a response about the promo I signed up for in June. The issue was that I didn't get the $400 as in the promo because the promo they had at the time was only for $300 max so "the computer would only allow them to request a $300 gift card." Now that the promo is back (minus the tablet) I probably could have gotten the $400 gift card.

I did get the run around with this. Only one rep was apologetic but also was unable to request the gift card, so they transferred me to the promo department. Then they said what others on the forum are saying, which is that I already got a low enough discount that is better than the $400...even though the promo at the time was for the same monthly cost but for $300. The same promotion I signed up for in June is similar to what's running now (minus the "free" tablet). Since it was during work, I had to end the call with no resolution.

Now the one thing that I had that others didn't was I had a chat session with a rep because they had a tier system ($200 for basic Fios triple play, $300 for middle tier channels, $400 for ultimate). I was in the $300 tier initially, but saw that I could actually benefit from the Ultimate triple play package and verified with the rep on the chat that I would be able to get the $400 if I upgraded within the two weeks of getting the package installed and they said yes. I saved that chat session just in case there was an issue just like what everyone else is getting.

After a few months, I didn't receive the post card with the information or even the gift card. So that's why I called and referenced that chat session. It was not until I mentioned that I would get the BBB involved.

With this many complaints and it seems most people are following the guidelines that were on the promo, this could be something that needs to be brought to the BBB's attention.

jrtay08

Sorry...to add the promo when I signed up was to get the "free" tablet (you get a free tablet if you sign up for 2 years on Verizon Wireless), and it was either that you agreed to a 2 year contract to get the gift card or you get a month to month plan and you do not get a gift card (and yet the tablet was still "free").

[Deleted User]

Hi Cramey80,

Please allow two business days for a reply from the eCenter.

Cramey80

jrtay08

At this point, its entertaining the various answers they have given me.

I was never offered a tablet, so that might have been a different promo.

I did get the email and the post card saying at the latest, I should have got the gift card the first week of Februaury.

I was told they "normaly" send them out a week after you get the email, but they are having "delays" at the moment.

I was promised it will ship out on the 21st. I will wait and see how true that is.

Cramey80

Important information regarding the status of your Verizon Reward

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verizon-notification@verizon.com to your email Address Book or Safe List.

Great News! Your reward is being processed. It will be sent to your service address via US mail within the next 30 days.

For your convenience, we've set up a website that allows you to track the status of your reward right up until the date it mails. Simply go to verizon.com/rewards and enter your Username and Password to begin.

Vastafford

They breached the contract...they can't make you stay with them or threaten you with an early termination fee.

They say they won't acce the chat until after you submit a claim with Better Business Bureau and include it as proof.

Somebody from the executive office of customer relations will contact you within days to resolve the issue. YOU state the desired outcome.

Good luck!

Connieg3

We were also scammed by this. We have called multiple times and been lied to at least 5 times. I an canceling service. Stopping my prepay... And stopping oayments

ElizabethS

Hello Connieg

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.

ElizabethS

{You have received information in your private message box -- &gt . It is a small gold envelope on the upper right of the screen. Please Read.}

Ayleenhdez1988

I also have been waiting for my gift card and still nothing check the website n all it says it's processing. It's well over the 90 days!

ElizabethS

Have you called Verizon to ask if it has been mailed?

Ayleenhdez1988

Yes I have and they just say it's processing

Klause1

Same here. I haven't received the prepaid visa card and I have triple play for nearly 4 months. I called the customer service and was told to call 1-888-397-0765 but the number is for those who have the prepaid visa card to check balance, report stolen....

Klause1

No response from Verizon???

[Deleted User]

Hi Klause,

Please allow two business days for a response. Let us know if you do not receive a reply today.

[Deleted User]

Hi Klause,

An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.

whattheheck7

I purchased a holiday package , which I had to take for 2 year contract, and I would get a $400 gift card.

Now I receive the card and it's only for $150.

What kind of racket is this. I'm suppose to hold up my end of the deal for two years, and you screw me out of $250.

I'd say that's grounds for termination of my agreement. But I know you( verizon) won't let that happen.

Well crap on this. Send me my $250 . I should have stayed with BRIGHT HOUSE. I never had any problems with specials or anything there.

ElizabethS

Hello whattheheck

Klause1

Hi,

I got 0 new email, 0 missed calls, 0 new voicemails, 0 new messages here. Don't call my service/home number - I have to work!!

kato111

I am very wondering what is going on with this card thing. I was told that I would receive my card by that 15th, that is still two days away but from what I have been reading it does not look good.

They tell you to check the progress but it has been saying the same thing since I got the email link what 30 days.

If this is a scam I think the governments should take action, I did get notice that several of the channels I paid for are not being cancelled.

Okay if you don't pay your bill for 60 you don't get the card so what happen if they don't get you your card in time?

We are on a fixed income with disability and that card meant help in paying our bill, including my Verizon. bill.

Well I'll be back in three days and let you know what happen

EK78

I signed up in December 2014 and was supposed to get a 400.00 prepaid card, which I still have yet to receive. I did get the postcard, but every time I log in it says invalid username/password. I have called and spoken to 11 different people so far, even a supervisor, and still the issue is not resolved. Not to mention, the responses I received were ludacris, clearly no one knew what they were talking about. I would like someone to call me for a change with a resolution!

[Deleted User]

Hi EK78,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

leogaire

I was under the assumption that it would be 6 months, not 3, for me to get the $400 visa card. Either way i have yet to get it in the mail. what is going on here? it doesn't look good when i look at the forums and see many more people having the same problem. when i check the "status" link posted in other forum comments it sends me to a page to buy parts for my tv/internet. where is my visa card guys?

fliptop454

Fooled again!!! $400 gift card yeah right!! Get it in writing!

Sick of this! This is the second time i was scammed by Verizon due to a lack of their own competence and communication! First time was a cellphone dispute about a phone that was sent as a replacement for my broken phone that could not be repaired. After 4 months they called and told me they never recieved the broken phone. Well long story short i was never told i needed to send it back or they were going to charge me for it. I argued with customer service and stated my case which they couldnt have cared less. Finally i asked for a manager, if this person was a manager he was not professional enough to pick up dog poop let alone represent a fortune 500 company. The back and forth ensued with this guy which i will just say was some of the worst english for an american i ever heard spoke in what was supposed to be a proffesional enviorment. After what seemed like an eternity of him yeah yeah yeahing me and hardly paying any attention all the while making me repeat the issue due to lack of attention? or caring? he asked to take a break for a few moments and suspiciously asked if he could call me back in 10 mins after speaking to a higher ranking supervisor. Almost immediately after hanging up (coincidence?) i get called for a survey. I take the survey and lay it out flat how i felt about the service i was recieveing. I hang up and within 5 mins get a call where the same representitive tells me they heard my survey response about the customer service and there was nothign they could do for me. It was after this i was done with Verizon wireless and i will never ever go back.

Now here i am again, thinking Fios was going to be different, I was promised on the phone when the promotion was being ran that i was getting a $400 gift card for signing up for Fios back in January. It was explained to me by the tech (who's name i have but will not include) that i was going to have to make the first 3 months payments on time. Which i did (always do) and then that brings me to the end of March. I figured ok i will recieve the card within a month. Nope! Nothing. So I figured ok must be one of those you will recieve in 90 days so i said nothing. Well here it is June and i contacted customer service today. They tell me no you were only promised a tablet as per your installation agreement or whatever technical term they use to refer to their contracts made of toilette paper. I didnt even want the tablet and i only looked at the agreement to make sure it had the right package and equipment not the $400 gift card or tablet. I figured the 200 flyers i had sent to my house would have been proof enough that it was a guarantee. Biggest kick in the teeth is Cable Vision was offering me a better deal with free HBO, Showtime and Stars for nothing for one yr. I wanted the $400 instead to use for a Netflix subscription and some cash for a trip i was going on. Well I've been on the trip still no card. 6 months into this contract no Netflix, No HBO, No Showtime and No Stars. Sounds like the new True Detective is reeeeallly good too.

Im sure all of this sounds like i am just looking for free paid channels but truth is... I dont! I would prefer to just cancel my subscription and not even write this letter. However. the best part is they want me to pay $190 on top of my last payment. I never even wanted the pay channels and now i wish i would have stayed with Cable Vision. This is the second time i have had Verizon and have been lied too about something. What is the deal?! How do you scam your customers like this?!

fliptop454

Dude forget it if you can back out of the contract do it. You sound like your deal started off just like mine. i was hoping to get mine back in January or atleast before my trip to colorado. In that time i recieved no gift card, found out that the tablet was free but you had to add it on to your subscription for $10 a month (how is that free?) and they dropped the Weather channel!! Who drops the weather channel???!!!

fliptop454

Diana with an Ana,

i know how you feel same issue here! Look at all these complaints i should report this to ABC investigative news!

Fliptop454

ElizabethS

You can check the status of your card here: https://rewards.verizon.com/

If there is no information available, call Verizon directly and ask for assistance.

LONGTIMEVERIZON1

We purchased 2 XR's and Ipad Pro & ported my wifes line over from ATT in April 19'

As part of the agreement we where told and the salesman wrote on the quote we would receive 2 $200 Gift Cards.

We have called numerous times, have been told numerous reasons, have waited on hold for over 200mins and have been transefered around to numerous people.

We have all the notes, wait times and individuals we have spoken to.

Total time inversted thus far close to 300mins.

How do we obtain the GC's we where promised upon purchase?

It was a key reason why we went with Verizon instead of ATT!

[Deleted User]

These forums are dedicated to Residential products and services offered by Verizon.

For help with Verizon Wireless issues, please post your topic on the Verizon Wireless community.

Thank you.

[Deleted User]

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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