I canceled my service and received a confirmation on June 18th. My service was paid for until June 23rd and the Verizon representative I spoke to told me all I needed to do was return the router (the router was returned and I received confirmation on July 3rd). So you could imagine my surprise when I received another monthly bill on June 25th. I knew this was a mistake and called Verizon until I was finally able to speak to someone, the representative agreed and said it would not be a problem. I received another billing notice on July 25th and assumed that Verizon had just not dealt with it yet. Today I received another billing notice and tried to call Verizon again but of course was not able to speak to a representative. I refuse to spend any more of my time calling and going through horrible automated system for a service I canceled months ago. From what I can see on this forum, Verizon has pulled this on a lot of other customers too. I wonder how many have just paid the extra bills to stop having to deal with Verizon. Whether just lack of organization or outright fraud this is pretty unacceptable.
