Unresolved billing/service problems

cajim

I am at my wit's end! In May I called to simply have my phone and internet service "temporarily suspended". The phone never got turned off. When I called to get it corrected and receive the appropriate credits, the customer rep actually made it worse by turning the internet back on too! After speaking with 5 customer reps (including a supervisor}, and writing to the office listed on our phone bill, our service is STILL on and our bill is really messed up. Is there another avenue I should be pursuing to straighten this out???

ElizabethS

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.