IPC4100: SNR Level, value & Short term Error Count Readings.

Back when we had Motorola STBs, I could navigate the menus to check on SNR & Error Count readings to check for cabling issues before they became service affecting or after we started seeing problems.

Off & on I've been checking the same screen on my bedroom's ipc4100 and the data fields are either blank "value", -error- " SNR Level" or N/A "Short term Error Count". Ditto for our other mini as well as the main unit.

Are these data fields still valid with the new Arris STBs? 🤔Screen Shot.

Accepted answers

gs0b

There's a menu that shows MoCA signal strength and bit-error-rates for all of the set-top-boxes. That's what you want to look at to determine the signal strength at a mini. It also shows signal data for each of the main boxes six tuners.

From the menu, select:

Customer Support

Top Support Tools

Connected Device Status

Once this loads, navigate to one of the setup boxes and select it. Then select

Advanced Diagnostics

Enjoy!

All comments

clem21

@dexman wrote:
Back when we had Motorola STBs, I could navigate the menus to check on SNR & Error Count readings to check for cabling issues before they became service affecting or after we started seeing problems.
Off & on I've been checking the same screen on my bedroom's ipc4100 and the data fields are either blank "value", -error- " SNR Level" or N/A "Short term Error Count". Ditto for our other mini as well as the main unit.
Are these data fields still valid with the new Arris STBs? 🤔Screen Shot.

Yes, they usually are populated with either GOOD, POOR, or the actual numerical value. I have no idea why you are seeing this. I assume you are looking at: Main Menu > Settings > System Information.

I'd try unplugging power to the VMS box for at least 3 minutes, then restoring power and see if it re-populates correctly. Might also try Power cycling the router and see if that helps.

Does page 2 look like this:

Also here:

dexman

Hi Clem!

I see two differences.

. Voice Server Status: Not Connected.

. Streaming Server Status: Section is missing.

Other than that, they are pretty much identical.

Paul

clem21

@dexman wrote:
Hi Clem!
I see two differences.
. Voice Server Status: Not Connected.
. Streaming Server Status: Section is missing.
Other than that, they are pretty much identical.
Paul

Are you using a Fios router as the main in the system? Can you see the YouTube and Netflix channels from the box?

dexman

Yup to the hardware. 3100 router and three 3200 extenders. Not sure about YouTube/Netflix. Will need to try that out.

This situation has been since day #1, so, it isn't the result of a recent change.

dexman

Luckily everyone else stepped out of the house, allowing me the chance to power cycle everything (the ONT and all three STBs).

The primary STB does show the error information. The minis do not.

I'm starting to wonder if this is by design. 🤔

Two of our TVs are "dumb". They are HD, but do not have Internet capability.