Whenever I'm having a problem, I cannot deal with the automated service. They are of no help whatsoever and I have to end up dealing with a live person. It is very difficult getting to speak to a live person. They need to hire more people and use less automated services. It would create more jobs, utilize the people that are already employed. They wouldn't be kept on the payroll, yet encouraged to take voluntary or furloughs. I am 77 yrs. old and don't have the time to play games with automated services that just don't work!!!!
