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Verizon stream tv box stuck in recovery mode

Captn1

I've had the Verizon Stream TV box for about 6 months. Today when I came home it is showing the "Android Recovery" screen. The remote still works to turn the TV volume up and down, but the stream box itself won't accept inputs from the remote so I can't scroll through the menu to choose an option. I've rebooted my router and the stream box several times to no effect

Comments

dexman

I'm not familiar with the Stream TV unit, but, based upon the description of the trouble, it sounds like it needs to be replaced.

clem21

@Captn1 wrote:
I've had the Verizon Stream TV box for about 6 months. Today when I came home it is showing the "Android Recovery" screen. The remote still works to turn the TV volume up and down, but the stream box itself won't accept inputs from the remote so I can't scroll through the menu to choose an option. I've rebooted my router and the stream box several times to no effect

When you re-booted, did you remove the power for at least 3 minutes to the stream box, or just reboot? If you didn't remove power, give it a shot.

AlexDG

Well, this just happened to me too. Maybe an update bricked it? I can’t seam to get it to boot out of recovery mode no matter what I try…

dexman

I would reach out to Verizon Customer Service. The unit may need to be replaced. 🤔

Tsaffouri

I’m seeing a few post on here with the same problem, but no one has provided a solution. I have a Samsung smart tv also bought last year

my verizon tv stream unit is stuck in the android recovery mode and won’t let me click anything. The remote works since I can still power on/off and change the volume.

I tried unplugging it and plugging it back in multiple times and nothing.

I also tried to “chat with support” and they keep saying “we are looking up your account” and I’ve been sitting here for 15 minutes and now they won’t respond.

Please help since I’m clearly not the only one with this problem

dexman

I would call Verizon Customer Support and speak directly to a representative.

My gut feeling is that the update that appears to have negatively impacted the devices will be pulled.

Verizon might have to ship replacement units, but, as a Verizon Customer, I can't say for sure what steps the company will take.

clem21

@Tsaffouri wrote:
I’m seeing a few post on here with the same problem, but no one has provided a solution. I have a Samsung smart tv also bought last year
my verizon tv stream unit is stuck in the android recovery mode and won’t let me click anything. The remote works since I can still power on/off and change the volume.
I tried unplugging it and plugging it back in multiple times and nothing.

I also tried to “chat with support” and they keep saying “we are looking up your account” and I’ve been sitting here for 15 minutes and now they won’t respond.

Please help since I’m clearly not the only one with this problem

We need to know if you have an Askey or WNC device.

TKndahouse

I get this screen when I turn it on. Note it says ‘boot system now’ but I get no response from my remote when trying to navigate.
Have tried unplugging both ac and hdmi but get the same screen. Is this stream tv redeemable? Any advice is appreciated.

dexman

It looks like the latest firmware update has impacted the Stream TV unit. My suggestion was to contact Verizon Customer Support as the devices may need to be replaced if the Support rep cannot get them restored.

clem21

@TKndahouse wrote:
I get this screen when I turn it on. Note it says ‘boot system now’ but I get no response from my remote when trying to navigate.
Have tried unplugging both ac and hdmi but get the same screen. Is this stream tv redeemable? Any advice is appreciated.

Do you have an Askey or WMC device? Need to know which hardware you have.

TKndahouse

This is a panosonic tv.

TKndahouse

How would I know which hardware it is.

clem21

@TKndahouse wrote:
How would I know which hardware it is.

Look at the back or bottom of the box and see who the MFR was.

clem21

Ok, try this:

For a StreamTV stuck on the 'Recovery Mode' screen (all black, with the android logo in the middle, and yellow / red / blue text on the top left corner of the screen); easiest
method to recover is to connect a USB keyboard (to the USB A port on the back of the StreamTV), and use the arrow keys to scroll down to the Factory Reset Data option,
and hit Enter. The box will reset, go through setup again and download the latest build; but should be functional normally again.

jbaker8935

My stream tv box has hdmi and rj45 only. no reset button. no usb. Fios support's troubleshooting process assumes the box boots - was no help with box in this state. getting sent a new one under warranty.

clem21

@jbaker8935 wrote:
My stream tv box has hdmi and rj45 only. no reset button. no usb. Fios support's troubleshooting process assumes the box boots - was no help with box in this state. getting sent a new one under warranty.

I believe the fix I posted only applies to the Askey unit which is the second gen unit, you must have the other, sorry. The issue seems to be with the latest firmware update and certain TVs. You want them to send you a second generation unit, you have a first gen.

M4L0K41

Yeah right have you tried calling Verizon these days took me 2 hours just to get a person on the phone to set up internet in my new apartment and the amount of phone numbers I had to call only to get hung up on by the computer on almost every single number I called I called so many I don't remember which one I actually got a representative on the phone

clem21

@M4L0K41 wrote:
Yeah right have you tried calling Verizon these days took me 2 hours just to get a person on the phone to set up internet in my new apartment and the amount of phone numbers I had to call only to get hung up on by the computer on almost every single number I called I called so many I don't remember which one I actually got a representative on the phone

Sorry, but I can't wave my hands and make one magically appear for you. Try the Chat, or Verizon Direct on DSL Reports.com: https://www.dslreports.com/forum/vzdirect