$300 Visa gift card scam continues...at least seems so....

stekin

Honestly, I was sceptical at first, after reading all the "where is my $300 Visa card posts...

Then, at April25th, after calling the agent, and using the internet offer link, clearly showing the $300 visa offer (I have the screen shot of the offer when I was ordering Fios) I ordered Verizon Triple Play for $69.99 (Fios TV Select HD, Fios 15/5 internet, and Fios Digital Voice Unlimited) and signed up for 2-year agreement.

I was doing everything step-by-step with the confirmation of the agent and she said I do not have to worry about the $300 Visa card, all I need to do is to use Fios for 60 days and make payments on time and then wait for 2-4 weeks for the card.

I specifically asked that order summary shows nothing about the card, so how I can prove it? She said since I was using the link with offer it automatically registers for the $300 Visa reward.

What a mistake that I trusted Verizon on this! God, I called 5 times and each time a different story: One person said they have issued credit to my account in the same amount, this is how I received the $69.99 deal a month for 2 years. And I tell them that the screen shot of the link is clearly shows that monthly payment and $300 Visa reward, and one has nothing to do with the other! Another time, they say, oh...ok it sounds fine..then they transfer me to rewards department: there you go, a trained person determined not to give you the promised reward tells me that I have a different deal, it is only for the monthly amount over $100. I, again refer the screen shot showing that the deal with $134.99 /month is for $400 visa, and mine is not it. Another time they say I got a different deal, there is no trace of $300 reward in my account...

Verizon guys, please, you do not need this.... this sort of bait-and-switch only hurts you...and in the long run, people will stay away... I switched to Verizon since I was sick and tired of Cable companies issues... now you will send me back to those guys... I assumed Verizon will fulfill, keep the promise... We had a deal, and I did my part... I ordered using the link showing clearly there is a $300 prepaid Visa if I sign up for the triple play for two years.... and I did.... there should not be any "if", "but" etc...

I need help to do this right...and I am actually very happy with my service... but I like to see the same in the ethical side...

I appreaciate if this issue is escalated to the agent level so I can rovide them with the proofs such as screen shots etc...

ElizabethS

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
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