My Enhanced Protection Pak was terminated due to an error within the billing and customer service department. I received an email notifying me of the termination and within it states to call if this was done in error which I have numerous times, and I get the same message from every representative that there is nothing that they can do. I am highly upset due to this product being a grandfathered product which is no longer available which is the reason I did not want it cancelled in the first place. NO ONE including supervisors are able to help or understand my issue and my next step is to escalate it to coroporate. I had numerous reassurances by Verizon customer service department that my account is fine and that the do see the arrangments that were made with billing to handle my final bill and still keep my Enhanced Protection service however this was not the case. I am hoping that this error can be somehow corrected and would like someone with knowledge and authority to do so contact me.
