Five days prior to our 24 month bundle deal expiring I called Verizon and spoke with Stephanie who told me that she could get me all but $5 of the $35 worth of discount with renewal of our account. When I asked her if there was anything else she could do she transferred me to James in the "elite" customer service group. James told me that Stephanie was completely wrong and that there were no available discounts. He suggested I call back after the bundle expires and see what Verizon is offering then. Total of 50 minutes on the telephone. Good thing we have unlimited minutes.
Yesterday the bundle expired and I chatted with Verizon's Live Consultants (figuring that calling was a complete bust). I have now learned there is something worse than calling in to speak with someone from Verizon. Chat was a complete waste of time.
My account currently indicates $129.99 per month with no term agreement for the triple play. That is $25 more per month than I was paying before yesterday. On chat I was told that Verizon no longer offers 25/25 internet speed. So my only choice is significantly less speed or slightly more speed for either $124.99 or $134.99. On chat the Verizon person kept indicating that my bill would go up by $20-25. When I pressed how I would know what the monthly cost will be with no agreement the person told me I need to call the customer service people at the 800 number. I wasted time on chat with a person who did not know the answer and now I have to wait two days until the office is open to ask my question. (only open M-F 8 am - 9 pm, according to the chat person)
The whole process leaves me feeling like I should go back to Cablevision (optimum).
