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Is a technician visit really required for my Internet speed upgrade?

billkirk1960

We just had our Internet speed upgraded from 75/75 to 100/100 a couple of months ago. This required replacement of both the ONT and router (from Actiontec to the G1100), as well as a new ethernet line into the G1100 by a Verizon tech. Yesterday I saw a deal to upgrade to the next level, 150/150, for $10 more/month, which I ordered. Today I see on my account there is a technician visit scheduled for May 7 to perform the upgrade. Is this visit really necessary since I just had recent hardware upgrades? I presumed the upgrade would be done without the need for a truck roll.

Comments

jonjones1

@BillK1960 wrote:
We just had our Internet speed upgraded from 75/75 to 100/100 a couple of months ago. This required replacement of both the ONT and router (from Actiontec to the G1100), as well as a new ethernet line into the G1100 by a Verizon tech. Yesterday I saw a deal to upgrade to the next level, 150/150, for $10 more/month, which I ordered. Today I see on my account there is a technician visit scheduled for May 7 to perform the upgrade. Is this visit really necessary since I just had recent hardware upgrades? I presumed the upgrade would be done without the need for a truck roll.

In certain cases it's probably best to have a tech out. Since it's Verizon that deems it necessary why bother about it. You did not say if internet is all you have? If you have tv or phone with internet it may be necessary for the truck roll.

billkirk1960

We have a Triple Play package with Extreme HD TV, plus Freedom Essentials for home phone. In another forum someone believed that we may need a GPON ONT, which we don't have, based on the description.

smith6612

Verizon doesn't provision 100/100 service on BPON ONTs. Chances are good, that if you already have an ONT which gives you 100/100 service, you're on GPON.

It sounds like everything is in place for you too. Ethernet run between the ONT, a router that is capable of it, and an ONT which should be capable.

Regardless, you can try to talk Verizon out of the tech visit. The tech might be stopping by to move you to a PON (Passive Optical Network) splitter which is less active.

billkirk1960

To follow up, a techician came by today, looked over my setup, and realized there was nothing he needed to do. He had me run a speed test, which showed that the 150/150 speed I ordered had been provisioned. So he went on to his next call.

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