I have had 3 technicians here now and have had 3 different opinions. I purchased a new router and the first technician replaced the splitter. The second technician replaced the inside box in the basement and put on a booster for the signal. After that did not fix the issue, the STB/DVR was replaced. The last technician did not recognize the "booster" the previous technician put in and accusatorily told me "this is not Verizon equipment!" This last technician "tested" my coaxial cables in the walls and claimed they were shorting. To remedy this "opinion" I would have to hire an electrician to replace all the cables in the walls. I find this to be a bit unbelieveable. I pay over $200/month for my services and expect to have a PERFECT picture all the time. Any suggestions? Everything has been reset numerous times, everything unplugged and replugged so that is not a solution! I am beyond annoyed!
