When moving into a new apartment, I signed up for Verizon a month ahead of time online to get the one time Fios Setup charge waived. When signing up, there were NO other indications of one time installation fees. I even IMed a rep and asked if there were any additional installation fees. They said NO. Well, not to mention the HEADACHE of having a technician come 3 different times to get this Fios setup because there was problem after problem in my “Verizon Ready” apartment.
Anways, I get my second bill today. Which was a week late in producing. And there’s $125 worth of installation fees? I checked every single email that I received from Verizon when I signed up, and NO WHERE does it say anything about additional one time installation fee charges. It was a jack activation fee and a technician fee. I am so ticked off. It’s one thing to mention the fees ahead of time so that I’m expecting them, but this came out of the blue!! Between the extreme hassle I went through to get the internet/cable working - a week with no TV or internet and having to miss out on 2 days of work - this is the last thing I want to see.
Are they allowed to charge you fees like this AFTER the fact of installation?? It’s complete **bleep**. I”m about ready to cancel the service and go back to Optimum because if I would have kept them I would have paid no fees. And If I would have known that there were fees, I wouldn't Have switched. This is completely deceiving and I’m completely regretting signing up for Fios.
