Being charged for equipment already returned to Verizon

ericdorsey

On 05/15/2014, {edited for privacy} moved. We unfortunately had to close our accout with Verizon, due to the fact that you do not service our new area.

We received the Verizon box to return the equipment and did so, the day after the box was received.

Last month we were reviewing the bill and noticed that we were charged for un returned equipment. {edited for privacy} called and was advised that the equiprment was received and that it would be taken off the next month's bill. We have received the next month's bill and it is still on there.

Today, {edited for privacy} called and endured the following events.

1) Called and spoke to Brittany and advised what was needed.

2) Transferred to Customer Service. I was told that I was transferred to the wrong department.

3) Transferred to Billing. I was again told that I was transferred to the wrong department and was given the telephone number to the Process Tech's warehouse- {edited for privacy}. I spoke to Jennifer. She confirmed in the computer that we are not suppose to be charged anything and that the equipment had been received. However, Jennifer advised that it would have to be adjusted by customer service.

4) Jennifer stayed on the line and put me in contact with the customer service department again, who advised that I had the wrong department.

5) I was then transferred to Dottie in Billing (Tampa, FL), who advised that I would not be credited until October, 2014. She advised that I should not pay my full amount of the bill until this has been resolved.l However she stated that I should pay something to keep Verizon from sending this account to collections. I have been paying $50.00 per month and will continue to do so until this matter is resolved. **Just an FYI: Dottie's supervisor is Royse.

Complaint. I feel that it is unethical to charge customers for equipment, if you have received it in your warehouse, but don't have the man power to keep up with the inventory. Also to be transferred to to many departments, is not good customer service.

We enjoyed the verizon experience when we lived in your area, but should you ever reach the Greenville, TX area, we will think twice before returning to you as customers.

[Deleted User]

Hi ericdorsey,

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