I am at a complete lost and have NEVER had this kind of issue with any other company before! I had a problem with a dvr box that I had for maybe a month back in March of last year. They sent me a box and I had to return the old one. Lucky for me I saved the ups tracking number because I've learned the hard way. I knew the box had been received by the return department because I tracked it. On my next bill I had a $300.00 fee for not returning the box. And so it began. I have spent countless hours on the phone for the past 8 months trying to get my bill corrected. The first call I made I was told it takes 2-3 months to get an issue like that off of your bill. That's funny because it sure doesn't take them 2-3 months to put it on your bill. I made calls to Verizon for the next few months only to be told each time it would be taken care of. Then in October I get a letter saying my service is going to be disconnected because I hadn't paid for the charge of the box that even someone at Verizon CONFIRMED that they did receive it back. I finally, in October, got to a person in the escalation department who seemed legit and that was going to take care of getting my account straight. My account STILL is not straight and I have been unable to get a response from this person via email and the direct phone number I had for them has rang busy for the past week. Let me say again that I have NEVER had a problem of this magnitude with any other company. I am ready to take this to my local TV station that does segments on problems of this sort that companies won't resolve.b not to mention when anyone I know ask for recommendations on tv,Internet,cell phone etc I tell them DO NOT go with Verizon. It has been the worse nightmare for me. After reading others complaints on here I thought I should share my experience hoping to save others from this nightmare I can't seem to get taken care of
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