Hello,
The Verizon bill (residential) and the "My Verizon / Review Account" (ie. if you hover your mouse over "My Verizon" and then click "Review Account" ) used to show the same information.
In my bill, it said :
==========================
Triple Play Bundle Includes:
• Regional Essentials 19.99
• DIRECTV TOTAL CHOICE 66.99
• High Speed Internet Enhanced 26.01
Triple Play Bundle Price 112.99
==========================
So, the charges for the phone (Regional Essentials)+internet(High Speed Internet Enhanced) are $46.00 per month. It used to state the same $46 (plus the DirecTV) if I click the link "Review Account" under "My Services. But after the "bill conversion" activity happened in Jan. 8-10, it now states that my "High Speed Internet Enhanced-Regional Essentials" is $76.03 per month (as the system doesn't know about my triple bundle at all). And there the system thinks I don't have a DirecTV service. When I checked BEFORE Jan. 8-10, it knew about my having the DirecTV service. But now, it doesn't !!
The latest bill which was released after Jan. 13, 2016 was still correct (which I'm happy to see) but just the "My Verizon/Review Account" is wrong. This may point to a future problem and also now I cannot use “Add/Change” service to change my service online (due to the wrong information).
I've emailed to customerservice and "chat" online ... they either continously point out that the bill is correct or they have got no clue.
Can somebody (from Verizon) help here ?
Kin
