Mr Mcadams and Mr. Smith,
The saga of poor cutomer service and communication continues .
I need additional help, although my upgrade was finally installed after numerous complaints my bill remains incorrect. I won't go into how they only thing postive about quantum is recording more shows, This is about my bill. I have stated this on numerous ocassions with a number of verizon staff. I have been through an upgrade before and also when I first signed on with verizon I recieved a preview order with a bill total that remained consistant with my actual bill. This time not so much. Kim S Supervisor Scranton CSSC at 570 delegated me to a Amy S she is from Verizon's resolution team at 570. Amy felt it was okay if my bill was $5.00 or so more. I do not feel the same besides my bill was $19.99 more than what was agreed to me this is unacceptable. I feel like a victim of a bait and switch. Below you will find what I preview order I agreed. If you could please correct. If you cannot resolve it please let me know what the cancellation fee would be and formal compliant will be filed. I don"t think i should go through this every month. And I can't believe you would risk losing a longtime customer who consistantly pays their bill on time even the incorrect one. Thank you.
Francine
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| | | Estimated Monthly Charges | | This estimate is not your actual bill, which may vary based on activation date, changes you make after the order, duration of promotional discounts, usage, balance, adjustments or installments. | | | Services and Discounts | Monthly Amount | | Existing | Triple Play | $159.99 | | | - FiOS Digital Voice Unlimited Plan
| | | | | | | | | | | | - $20 $20 Get More Guaranteed Discount for 36 Months Included thru Dec 17, 2017
| | | Existing | Equipment Rental Package - 4 TVs | $34.99 | | New | FiOS Quantum TV - Enhanced Service $22 per month - Free for 24 months | Fee Waived | | New | Ultimate Fully Loaded Entertainment Pack $31.98 per month - Free for 24 months | Fee Waived | | | Estimated Monthly Subtotal | $194.98 | | | Taxes, Fees and Other Verizon Charges | $21.27 | | | Regional Sports Network Fee | $3.48 | | | Estimated Monthly Charges | $219.73 |
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