Forward Skip Button Reverses

This is incredibly frustrating. When watching a recorded program, if I push the skip "next" button, instead of skipping ahead 30 seconds it skips back. If I continue to press the skip button, it keeps taking me back to the same spot it took me to when I first pushed the button. It's an endless loop. I then have to press the "forward" button to fast forward to where I want to be. This happens regardless of how far into the program I am. Very frustrating when I'm almost to an end of a program and forget and push the next button, it takes me back to almost the beginning of the show.

Accepted answers

alanm47

I have the exact problem. I called tech support and they tell me it is a known problem and have no idea when it will be fixed. Isn't it great being Beta Testers for Fios and paying them to do it?

All comments

alanm47

I have the exact problem. I called tech support and they tell me it is a known problem and have no idea when it will be fixed. Isn't it great being Beta Testers for Fios and paying them to do it?

tns2

? on what stb. It always work for me on my Motorola 7xxx boxes and works fine on my new ARRIS VMS/IPC boxes.

SinCara

It is in fact a known bug on the quantum boxes since the last update. Not everyone is seeing it though.

A697075

I'm having the exact same problem. VERY FRUSTRATING! It seems to be hit and miss though. Sometimes the skip works properly, other times it acts like a bookmark taking me backwards to a specific previous point in the program. This morning I was nearly 2 hours into The Today Show and I hit the skip button and it took me all the way back to only 5 minutes into the show. Having to use FF button at only 8x max speed to get back to where I was in the show it took FOREVER.

hilj1

Starting having same issue 2 days ago on both my VMS boxes, Called tech support yesterday. He said its a known bug. He remotely reset the ONT and VMS and the problem went away for a couple hours and came back. He told me if the problem returned to call back and they would dispatch a tech to my house because they think signal strenght issues are the cause. Think I will wait on that until the bug is fixed.Hopefully soon.

Johnnymac1

I have the same problem. Short term fix is to change channels and then go back to the DVR and hit resume. The problem will come back, but this buys you 20 minutes of relief. I called Verizon last nite and was told they have no records of anyone having this problem????

roaddogg1

@Johnnymac wrote:
I called Verizon last nite and was told they have no records of anyone having this problem????

Sounds like you got a dud rep from the mix. They do know of the bug as they have a long list of issues.

tns2

@A697075 wrote:
I'm having the exact same problem. VERY FRUSTRATING! It seems to be hit and miss though. Sometimes the skip works properly, other times it acts like a bookmark taking me backwards to a specific previous point in the program. This morning I was nearly 2 hours into The Today Show and I hit the skip button and it took me all the way back to only 5 minutes into the show. Having to use FF button at only 8x max speed to get back to where I was in the show it took FOREVER.

I was about to post I didn't see any problems after a test last night, when I so that exact symptom. Note for me stopping and then resuming got around the bug.

Papaapple

Just upgraded to quantum skip worked fine then it didn't Same problem others described. Went to menu/dvr/skip button/ reset. No change. Never had the problem with the old dvr. We have 2 dvr's same on both. Obviously a glitch with no user remedy. Other than that everything transferred over fine. Kept all future recordings.

atherworld

Same thing. At firts it seemed I'd be thrown back at 75% of what I've watched. The last time, yesterday, I noticed it threw me back to a point where I had previously replayed several times in a row I'm not sure how the DVR made it out of testing with this obvious flaw. Shame the only solution is, whatever. We'll fix it, eventually.

lonestardallas

This is a very annoying problem especially when you don't know if it is going to happen or not. The whole reason for a DVR is to pre record and skip through the commercials at a time that is convenient for the viewer. And I actually took the bait that Quantum TV was considered an "Upgrade". Can I go back to the old DVR boxes until Quantum is working acceptably?

SCTexan1

A couple of times with mine, I press skip (forward) and it jumps to a postion back, far more than the 30 seconds it's set for. I then fast forwarded, watched for a few minutes, hit skip forward again and it jumped back to same position as before. I ended up having to cut off the unit to make it lose it's memeory of that spot.

SJoeG

The problem is showing sloved but I didn't see a solution anywhere and the problem still exists on my system.

rstambo

Hi,

I'm just curious why this is makred solved. Its "solved" because its a bug, but the issue remains.

My personal opinion is that these posts that are marked "solved" without actualy offering a fix is misleading and confusing when try to search out information here.

Not trying to be negative, but offering opinion...perhaps a tag that dosent say "solved" but "known issue" or "bug"

Thanks

Ron

CRobGauth

Not sure why that particular solution is marked solved.

But the software release that came out yersterday am was reported to have corrected the issue.

rstambo

BTW, its not just this post, there are a few of them here marked solved that really are bug issues.

Anyhow, so there was a release yesterday??? Nothing here indicates that so I was kinda shocked but now hopeful...

Anyone seeing anythign different?

Britrock

This error / bug has returned. What was the solution?

[Deleted User]

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