Once the Internet mess of 6/24/19 (yesterday) died down, our Internet never recovered. TV works, just not Internet. We live in a condo building of 40 units. I spent a few hours yesterday stepping through automated tools, repeatedly trying all the tips on the Verizon support site, and chatting with a Tier 1 support person, all to no avail. I don't need to reboot nor reset my router and I don't need to check the cables, as I did that many many times in the past 24 hours.
My router is fine. The issue lies somewhere between my router and Verizon. I suspect it could be a building-level issue. Is there an optical splitter or distribution hub or other device like that, typically, in an apartment building situation? Or, is it a local-level issue, perhaps?
