Hello,
I just moved apartments, and have set up a new Verizon account for Fios Internet. The person I spoke with on the phone said that my apartment was available for Fios and that I would be doing a self-install. I picked up the equipment yesterday and planned to set up the router. However, I cannot seem to find the ethernet jack AND equipment is still installed in the unit. Pictures are attached below for reference, as I'm not experienced with this and don't know what type of equipment it is. I also told and sent these same pictures to the Verizon rep by email when I first spoke with him, and he didn't seem to think it would be a problem?
Since I cannot find the ethernet jack, I'm wondering if it's because it's being taken up by this equipment that was left. Does anyone have any ideas or have you run into this before? I called the customer service number last night but it was a notoriously long wait and then when I finally spoke to someone she said she needed to redirect me to the Fios department. After doing so, I was not able to get through to them.
I've been on LTE for 2 days now and dont have unlimited data; also my internet plan started yesterday but I can't use it. I'm so frustrated! Any help is appreciated. I figured I'd try posting here before calling the dreaded Verizon customer support line again (and risk not getting through).
