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Returned router, still being charged

I returned my router on 07/31/2018, and purchased a new router. Verizon is claiming that the router I purchased is being rented and charging me the equipment fee. Worse, if I want to leave Verizon, they are going to charge me for a router I purchased. I have talked to a billing agent, and they were unable to help. They tried to transfer me to technial services, I have been on hold for over an hour.

PLEASE HAVE A VERIZON AGENT WHO CAN FIX THIS PROBLEM FOR ME. I WILL BE FILLING A COMPLAINT WITH MY STATE'S AG OFFICE AS WELL AS AN FCC COMPLAINT.

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[Deleted User]

Hi brandonpatel,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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