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For the last month I have gotten this message when trying to log in to view my bill and services. No one that I speak to at Verizon seems to understand why and other forum posts on this topic aren't helpful. Can anyone help? I spent a hour on the phone last week just to get the my balance on my bill!

Comments

ElizabethS

Have you cleared your cache? And if that does not work, try a second browser.

coltrane731

cleared cache

tried with chrome and IE

tried it on 3 different computers (widnows 7 x2 and mac os x)

tried it on my iPhone (chrome and safari)

same error everywhere!

ElizabethS

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page here on the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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