Digital Voice and POTS (Archive)
Verizon home phone device loses feature to block numbers
I am using Verizon's home phone device for our home "landline". In the past, I've been able to block numbers to this line, but tonight I was informed by an agent that Verizon removed this feature for home phone devices. It is still a feature for mobile devices. This is ridiculous. Tonight's chat agent: "I do apologize we…
Verizon land line - limit incoming calls to trusted list for seniors
Does Verizon have any type of service for seniors to restrict incoming calls to those set on an editable contact list? The amount of fraudulent calls my 90 year old mom receives in crazy. Nomorobo is enabled, she’s on the do not call list but spam calls still get thru. Any help would be appreciated.
Landline caller id not working
Why is my landline caller ID not working anymore?
Pedestal
I have a pedestal in my yard that needs to be removed. Who do I contact? we are taking down trees in the area
Removal of old box in yard.
I would like to have one old/abandoned GTE phone utility junction boxes removed from the front corner of my property (out near the curb). No one is using them anymore, and the boxes are in the way and are an eyesore. New boxes were ran last year for underground wires. Thanks in advance for your help!
My Verizon Notifications for Fios Home Phone
Hello, I had for the longest time the My Fios app which would give me push notifications when someone called my Landline and if they left a Voicemail. Since that app was removed I can't find a way to get those push notifications any longer. I did see where I can get a Text or Email, but there is no option for a Push…
Gte utility box removal
I need the gte utility box removed from my house in order to replace the siding
Incoming calls to My Fios Landline Being Misrouted
For over a year now, incoming calls from family members located in two different states are usually (~95%) misrouted to someone else's phone number, mostly to voice mail. My landline phone would ring, but no one would be on the other end. When this occurs, my SOP is to call them back, which always works. At first I had…
Old GTE Utility box removal
I have an old GTE utility box in front yard - cable is barely under soil and I don't want to cut through accidentally as I work in that area of yard. How do I get the box and cable removed? Thank you, Anne S.
No Call History Logs for a Landline
when i click the link it shows my phone number and bills but there is NO CALL HISTORY LIST
Junction Box Needing Repair
There's a telephone junction box that's falling apart with exposed wires across the street from me. What's the best way to request that it be repaired?
How to fix a Verizon utility box on our property
We have just purchased property in WA and it has an unused Verizon utility box on it. The box has long orange cables extending from it across the yard. They are too stiff to be coiled. I have called the number on the box as well as verizon and gotten no where. Please help. Does any one know who should be called?
Unauthorized factory reset
Ok I originally had another pro ider . But then my phone rang and went into factory reset . I didn't initiate . Then I get a msg from Verizon that I had an unauthorized factory reset . That's when I found out I was switched to Verizon
In ground wires
Hi- we have an in ground phone cover that is broken. How do we request a repair?
FIOS CUSTOMER SERVICE
FIOS/Verizon has the WORST, but I mean THE WORST customer service I have ever experienced in my entire life. No one ever answers the phone, I get sent emails where the link doesn’t even work and then when I try and call I’m “unable to make a call because of the area I’m in” mind you I’ll be at home, on their WiFi and I use…
People calling my FIOS landline from T-mobile phones are randomly getting sent to other people's number!
For months, some people have been having trouble calling my FIOS landline. Sometimes when they call me, they tell me that their call gets somehow shunted into a random person's voicemail. Sometimes when they call me, my phone will ring, I pick it up and we are unable to talk to each other. After much trial and error, I've…
POTS hardware has fallen over in our yard
The connection tower in my yard for POTS service has fallen over. How do I get it removed? the equipment number is 991-6
Verizon Disconnected My Landline In Error
In December I discovered that I no longer had a dial tone on my landline phone and callers received a recorded message saying the number was not accepting calls. After many hours speaking to various Verizon CS reps, I was told that the number was "slammed" to T-Mobile. When I asked how this could be done with no notice…
Old landline connection
We dropped Verizon landline service over a decade ago; now VZW only. The wires leading to the house are fairly long (50'+) and the connector at the pole is falling apart. We'd like to have the lines from the house to the pole removed. Is that possible?
Technician
My 93 yr old father lives alone & has randomly lost phone service to his landline since a phone line at the neighbor's was cut & repaired about 6 weeks ago. His phone is dead for a day or two & suddenly starts working again. The technician today told my father to call when his phone was out of service. My father's VA…
Voice Mail Logs screen does not show the name of the caller
On the Fios Digital Voice TV Voice Mail Logs screen, pending messages show the calling number but above the number it shows UNKNOWN. This seems odd because for the same call, the calling name is shown above the calling number on the Call Logs screen. Shouldn’t the UNKNOWN be the calling name? Does anyone see the Calling…
Loud hum when it rains on landline (pots)
Every time it rains, i get a loud hum on my landline. Verizon has done nothing to fix the problem nor have they suggested a fix. It only clears when the lines dry out for a couple days. I’m tired of paying $65.00 monthly for service that doesn’t work!!!
Phone Line Still Dead After 2 Visits and Support Tickets - Also Ticket # Showing in Acc Over Weekend No Longer Showing Either
It's early Tuesday morning, day after New Year's, and my phone line is still dead after two visits and support tickets. See this 12-27-2023 thread from Saturday for background: https://community.verizon.com/t5/Fios-Digital-Voice-and-POTS/My-Phone-Line-is-Dead-Verizon-Said-Solved-Today-It-is-Still-Dead/m-p/1729595 The…
Phone not ringing when calls are coming in
Hi there, We've been having a problem for several weeks now with one of our two FIOS landlines. If someone calls the house the phone shows the call on caller ID, if you answer the phone the call is there, but the phone is not ringing to announce the call. And yes, the ringer is on and turned up LoL. I've tried different…
My Phone Line is Dead - Verizon Said Solved Today - It is Still Dead
I've had landline phone service including DSL for over 20 years in a downtown apartment building. The phone line went dead on Saturday 12/23/2023, but the DSL remained working. I called Verizon, the rep ran a test and determined the problem was outside the building involving an "unbalance on/with the line" and that a…
Wrong account number on My Verizon site
Completely wrong account number on MyVerizon site, doesn’t match the one sent to me in the mail. Pleas help
POTS landline box removal
I would like to have an old POTS copper wire box removed from our backyard. We have been living here for more than 17 years and no one has ever used it or serviced it. The neighborhood has had FIOS service for many years. The Verizon website does not provide any information/contact info for doing this, although I see that…
home phone voice mail setup
OK, just switched to FIOS from Optimum & my phone says "Voicemail msg. via phone co" How do I access this msg ? I tried #86, but it requires a PIN. How & where do I generate a PIN ?
Blocking calls from call log on land line
Since I have downloaded the new Fios app, I can no longer block spam calls from the call log for my landline. I contacted Verizon via chat and was shown how to add each phone number to a list manually. This is ridiculous. Why does it say not available when I try to block from the call log? Under Call Features it shows that…
Set up voicemail on new landline
When I try to set up my voicemail box for my new landline, the system refuses to recognize my phone number. When I visit the Verizon web page to set up voicemail, it says "Voice Mail is already on your phone line, but the mailbox needs to be set up." So there the web site at least seems to recognize my number (enough to…